Southampton CAB offers free, independent, impartial advice to the people of Southampton. We belong to the national body Citizens Advice (CitA) as a member and are rigorously audited for quality every three years. Contrary to popular belief, each CAB is an independent charity that raises finances from numerous independent and government sources to fund the service.
Between them, Citizens Advice Bureaux make advice available from over 3,500 locations in England and Wales including high streets, community centres, doctors’ surgeries, courts and prisons. See the link here for a video on the aims and principles of Citizens Advice.
Citizens Advice doesn't just give advice and information. Social policy is an important part of what we do and is a twin aim of the service. It takes issues that are flagged during the process of work and use clients’ stories anonymously to campaign for policy changes that benefit the population as a whole. The sheer number of clients bureaux around the country see each year means that if there is a recurring injustice out there, it is inevitably being played out in our interview rooms and recorded on our database of client evidence. This database is analysed by the national policy team, who are then able to bring problem areas to the attention of those who are – often inadvertently – causing them.
Social policy work is importantly also undertaken at local and regional level, where trends of issues can be raised and used to improve the lives of residents of Southampton.
Southampton CAB is a Company limited by guarantee (Company reg. No:4391330) and charity (reg no:1093678)